Refund Policy

Refunds are handled according to the Refund Policy and applicable consumer law.

This refund policy applies to Oakglass and its published services, including glass candle holders, wooden coasters, and glass trays.

Eligibility for Refunds

To be eligible for a refund, items must be unused and in the same condition as received. Please retain the original packaging.

Refunds do not apply to items that have been personalized or custom-made. Please check your order before finalizing.

To request a refund, please contact our support team with your order details. We will guide you through the return process. feedback@oakglass.shop

Refunds will be processed within 7-10 business days after we receive the returned item. You will be notified via email once your refund is initiated.

If you wish to cancel your order, please contact us within 24 hours of purchase. After this period, cancellations may not be accepted.

Governing Law Philippines