Understanding Returns and Trades
At Oakglass, we believe in the quality of our glass candle holders, wooden coasters, and glass trays. If you receive a product that doesn’t meet your expectations, we want to make it right. Our return policy is designed to ensure that your experience is as smooth as possible.
To initiate a return or exchange, simply contact our customer service within seven days of receiving your order. We ask that items be unused and in their original packaging, allowing us to process your request efficiently. Our team in Manila is here to assist you every step of the way.
Learn how Oakglass handles returns and exchanges for a satisfying shopping experience.
Your satisfaction matters to us.
When it comes to trades, we offer a straightforward approach. If you're looking to exchange an item for another, just let us know. We provide options to help you find the perfect piece to complement your home décor. Our collection is all about enhancing your space with beautiful craftsmanship.
Timing is essential in processing returns and trades. Once we receive your item, please allow 5-7 business days for us to inspect and process your request. We strive to keep you informed throughout the process, ensuring you know exactly when your new item will arrive.